Thank you for choosing GlobalCTN as your CTN provider for your export shipments to the African continent.
We strive to ensure complete customer satisfaction with our services. We offer a full money-back guarantee for all payments if you are not satisfied with the service that you have paid for. Please review our refund policy below to understand the conditions under which you are eligible for a refund.
Full Refund
- If the certificate or the CTN number could not be delivered.
- If the certificate is delayed due to the indifference of a GlobalCTN representative, and the customer decides to terminate the application.
Partial Refund
- If the CTN number has not been dispatched and the customer requests to cancel the application for reasons not related to or caused by GlobalCTN.
No Refund
- If the funds have been used to create and/or validate your CTN number, and/or the certificate is ready. In this case, we cannot cancel the application or refund the payment. Therefore, please notify us well in advance if you wish to cancel the application.
Please note that we are not responsible for any transaction costs. Refunds will only be processed through the original mode of payment.
If you have any additional questions or would like to request a refund, please feel free to contact us. We are here to help and ensure your experience with GlobalCTN is satisfactory.